I'm receiving a "something went wrong" error message If the above step doesn't work, select the Apple menu, followed by Force Quit, then select the Harmony desktop software from application list and click Force Quit. Force quit by navigating to the app menu at the top and then selecting Quit.Right click MyHarmony.exe and select End Process Tree.Click the Processes tab, located at the top of the Task Manager.Press Ctrl+Alt+Del on your keyboard and select Start Task Manager.If the Harmony desktop software doesn't launch or gets stuck on the loading screen, force quit and re‑launch it. The software gets stuck and I can't close it You'll see the MyHarmony desktop software in the list of installed applications on the right panel. Select Applications from the left panel.Open a finder window by clicking Finder from the dock.Alternatively, you can access the MyHarmony desktop software from the desktop in Desktop Mode. On Windows 8/8.1, you can access the MyHarmony desktop software by navigating to Apps view.You can access the MyHarmony desktop software through the shortcut on your Desktop.I'm having trouble finding the software after it's installed Right click on the Harmony desktop software installation package and select Run as administrator. The Harmony desktop software requires that you be connected to the internet both during installation and usage, and that you have administrator privileges on your computer during the installation. I'm having trouble installing Harmony software If you are still having problem downloading the MyHarmony desktop software, check out more detailed troubleshooting information for your respective browser: Windows users may download a zip file of our MyHarmony desktop software, unzip then right click on MyHarmonyLauncher and select Run as administrator. Check your internet connection and try again. There was an unknown problem during the download. For more information on resetting your password, please see: How to reset your password.Your User ID will be displayed and you will be prompted to answer a few additional security questions in order to reset your password.
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